Covid-19 Shipping Delays and Country Restrictions (USA, Australia and more) Updated May 11th, 2020 - Read Now

Welcome to our redesigned shop!

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We've redesigned our shop from the ground up. Improvements include:

  • Products have been reorganized into new categories
  • Search actually returns relevant results
  • Overall performance is much faster
  • Site is now much more mo,bile-friendly
  • New filters for language products--you can now filter by skill and level
  • More shipping rates and lower prices on shipping

We are also working to improve product descriptions and images, especially for Japanese language products.


If the activation link you received is no longer valid, you can just click Forgot Password during the sign-in.

We hope you enjoy the improvements!


Frequently Asked Questions

I can't access my order history. 
Unfortunately we were unable to migrate your order history to our new eCommerce platform, but you should have copies of your past orders in your mailbox.

I had accumulated Reward Points in your old shop. Can I still use them?
We still have the data for the reward points, so we are working on a plan to migrate them to your new account. We hope we can accomplish that some time this week. We'll post to our blog when we have a solution, so you can monitor this space.

The redesigned website has caused my wishlist to disappear. Is there any way to retrieve that information?
We still have the wishlist data, so we'll see if we can extract if for you. It may take a little time.

 

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  • Max Hodges
Comments 6
  • Johna243
    Johna243

    I truly appreciate this article.Really thank you! Fantastic. dbbbdcbdaeke

  • Yuki
    Yuki

    Hm. I had an account on here, but apparently the update erased it, because even doing the “forgot password”…it tells me there’s no account with that email on file. And I know I’m using the right email, because I had written down my login info when I first signed up…

  • Olga Serrat
    Olga Serrat

    Same here, I got an email asking to activate my account. I already have one!

  • Andrew Ang
    Andrew Ang

    Hi i would like to order this http://shop.whiterabbitjapan.com/collections/toy/products/amazon-co-jp-danbo-robot but it seems that it cannot be ship to singapore? please advise.

  • Cheryl
    Cheryl

    I was wondering why I was sent an email to set up an account? I already have an account on your site.

  • James Ellinger
    James Ellinger

    The redesigned website has caused my wishlist to disappear. Is there any way to retrieve that information?

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